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CastleQuest Briefing Information

What is CastleQuest?

CastleQuest is an online research and training service developed and produced by Waters Edge. CastleQuest presents and explains completebodies of knowledge involving the creation and management of digital information through role-based learning tools and publications, includingCastleQuest Briefings and CastleQuest Maps.

What is a CastleQuest Briefing?

A CastleQuest Briefing is an interactive multimedia training seminar delivered across the Internet. Each Briefing is a focused learningexperience, providing in-depth analysis of a specific topic requiring knowledge of law, technology and prevailing management practices. EachBriefing is approximately 90 minutes in length; live Briefings are regularly offered at scheduled times; recorded versions of each Briefing mayalso be purchased and accessed on-demand.

To learn more about how CastleQuest Briefings are designed and presented, please take our Visit to the King’s Library.

What will a CastleQuest Briefing deliver?

Each Briefing is an in-depth seminar taught by a leading expert on the topic of the Briefing, about 90 minutes in length, including discussion time and additional interactions. Each CastleQuest Briefing explores the content of three visually innovative CastleQuest Maps:

      • The Foundations Map—the principle sources of rules and requirements relating to the Briefing topic.
      • The Risks Map—the goals, objectives, risks and costs associated with the Briefing topic.
      • The Questions for Examination (QUEENs) Map—the questions you need to know to effectively address the topic of the Briefing.

The subscriber receives a personalized electronic PDF copy of the three CastleQuest Maps associated with each Briefing. CastleQuest Maps are generally delivered within 24 hours after the completion of a Briefing. Each CastleQuest Map is individually watermarked for each subscriber and dated. Use of the CastleQuest Maps is subject to the CastleQuest Rules of the Castle.

 

CastleQuest Maps

What are CastleQuest Maps?

Each CastleQuest Map organizes and structures complex legal and technical information relating to the Briefing topic.
For a more complete understanding of the content and value of our CastleQuest Maps, please take our Visit to the Queen’s Map Vault.
Each CastleQuest Briefing subscriber receives, at the end of each briefing, a set of three CastleQuest Maps as electronic PDF files. PDF filesrequire the use of Adobe Acrobat Reader. You can download the free Acrobat Reader product at http://www.adobe.com/products/acrobat/readstep2.html.

Will I receive hard copies of the materials displayed during the Briefing before or after the event?

Subscribers receive the chance to download a Case Study for each Briefing before the event. In addition, after the Briefing, they receive their personalized electronic copy of the CastleQuest Maps for a Briefing within 24 hours of completing the Briefing. No other materials are distributed to subscribers.

Can I download or copy a CastleQuest Briefing?

Each subscriber receives a personalized licensed copy of the CastleQuest Maps for each Briefing they complete. Pursuant to the Rules of the Castle, no other materials included in any CastleQuest Briefing, including slide presentations, map displays or audio content, may be duplicated, captured or otherwise used for any reproduction, redistribution, republication, rebroadcast, or any other use.



What are the CastleQuest Rules of the Castle?

Each subscriber must agree to the Rules of the Castle in registering to take any CastleQuest Briefing. The Rules of the Castle describe the Terms of Use, including the licenses that are granted to subscribers to use for their personal use of the CastleQuest Maps in connection with their job responsibilities. If you wish to review the Rules of the Castle, click here.

 

Registration for a CastleQuest Briefing

How do I register for an upcoming Briefing?

Step One: Log-in to the CastleQuest website. Subscribers must provide suitable registration information and agree to the Rules of the Castle (i.e., our Terms of Use (including the Copyright License). Subscribers must register in order to have access to the complete CastleQuest Catalog.

Step Two: Select the Training Center and select Attend a Session. Select the desired CastleQuest Briefing, and click Register. On the followingpage complete the required information fields and any optional information, then select submit. You will be forwarded to a secure CastleQuestPayments site (operated by PayPal) that will allow you to enter your credit card information and complete payment. Wait for the computer screento indicate that your registration was successful.

(Please note that you will be unable to participate in your selected event if you provide an inaccurate e-mail address or payment information.)

How do I know if my registration was successful?

After submitting your information, your screen will indicate that you have successfully registered for the event. Two e-mail confirmations will be sent to you immediately after your registration. This “CastleQuest Briefing – Enrollment Approved” notification will contain event details including a Web address, event password, and event telephone number.

CastleQuest is not responsible for undelivered notifications. If you do not receive a “CastleQuest Briefing - Enrollment Approved” confirmation by e-mail within two hours of registration, notify CastleQuest immediately at cqadmin@wec-llc.com.

How do I access the CastleQuest Briefing?

CastleQuest subscribers access each Briefing through a secure, firewall friendly, and password protected portal, operated by the world’s leading training center provider, Webex.

For live Briefings, subscribers dial into a toll-free number to access the audio portion of each Briefing. In addition, each live CastleQuest Briefing includes interactive polling, surveys or evaluations that enable each subscriber to experience an engaging involvement.

To learn more about how to benefit from the interactive features of the CastleQuest training experience, click here.

If I am unable to register for a live CastleQuest Briefing, can I view the event at a later date?

Yes. CastleQuest Briefings are archived so they may be accessed by CastleQuest subscribers at their convenience. Archived versions of live CastleQuest Briefings will be posted under Recorded Events at http://watersedge.webex.com usually within 48 hours following the initial live event.

What time do live CastleQuest Briefings begin?

Live CastleQuest Briefings are generally presented from 2:00–3:30 p.m. U.S. Eastern Time (18:00-19:00 Greenwich Mean Time), unless specifically noted. Registered subscribers receive an alert electronic mail in advance on the day of the scheduled Briefing.

CastleQuest Briefing broadcasts by United States time zone:

Atlantic 3:00–4:30 p.m.
Eastern 2:00–3:30 p.m.
Central 1:00–2:30 p.m.
Mountain Noon–1:30 p.m.
Pacific 11:00 a.m.–12:30 p.m.
Alaska 10:00–11:30 a.m.
Hawaii-Aleutian 9:00–10:30 a.m.

If I live outside of the United States, will I still be able to participate in a CastleQuest Briefing?

Yes. Live CastleQuest Briefings are broadcast from 18:00-19:30 Greenwich Mean Time and are available to anyone who has access to an Internet connection and a telephone. A toll-free United States telephone number will be provided. In some areas of Canada and Mexico, it may be possible to connect toll-free. Please contact your local service provider for details.

In addition, subscribers anywhere in the world can access archived CastleQuest Briefings on-demand.

 

Payments

How much do CastleQuest Briefings cost?

Beginning November, 2007, an individual subscriber may purchase a CastleQuest briefing for $259, and archived on-demand recordings are $229. This price includes access to the selected Briefing and the right to receive a single licensed copy of the three CastleQuest Maps for that Briefing. The price for future Briefings may be changed without notice.

Each CastleQuest Briefing is intended for one individual site, used by one individual. CastleQuest subscribers register for each CastleQuest Briefing and pay in advance for each briefing, using the payment facilities operated by CastleQuest
(see Registration for CastleQuest Briefings in these FAQs).

What forms of payment are accepted for CastleQuest Briefings?

CastleQuest Briefing registrations must be completed online through the Pay-Pal secure transaction site using a VISA, MasterCard, or American Express credit card. Cash, purchase orders, wire transfers, or checks will not be accepted as payment for a CastleQuest Briefing or any other CastleQuest products or services.

What is a site?

A site consists of one computer with an Internet connection, one telephone connection, and one password for a CastleQuest Briefing, whether live or archived. CastleQuest briefings are intended for individual subscribers; organizations wishing to order multiple access rights may do so through our Group Purchase Program (see Group Purchases below). All CastleQuest passwords and access codes are issued specifically to an individual subscriber and cannot be shared with outside parties.

Does CastleQuest provide proof-of-purchase receipts?

Each paid registrant will receive two automated e-mails that provide transaction information. These e-mails are your proof-of-purchase receipts. Please retain these e-mail receipts for your records.

What if I do not receive my e-mail notification from CastleQuest?

If you do not receive a CastleQuest confirmation e-mail within 2 hours of registration, please contact CastleQuest Customer Support directly at cqadmin@wec-llc.com.

If you fail to notify CastleQuest within 2 hours from point of registration that confirmation has not been received, CastleQuest will not be responsible for undelivered or missed events due to non-received passwords and access codes.

 

Group Purchases

Can a CastleQuest subscriber resell seats for a live or recorded CastleQuest Briefing?

No. CastleQuest subscribers are not permitted to charge an attendance fee for viewing a CastleQuest Briefing, nor permit multiple attendees to view a CastleQuest Briefing, either simultaneously or through re-use of any issued password. CastleQuest subscribers wishing to purchase licenses permitting group access to a CastleQuest briefing may do so by subscribing to Group Purchases.

Can an organization team purchase group viewing privileges for CastleQuest Briefings?

CastleQuest will enter into group purchasing arrangements that allow larger audiences to concurrently view a CastleQuest Briefing; however, each individual participant must be registered separately to receive their copies of the related CastleQuest Maps. In addition, CastleQuest OnSite offers onsite live workshops at your location, built around the unique role-based learning approach and the CastleQuest Maps. If you are interested in arranging group purchasing or obtaining CastleQuest OnSite, please contact cqsales@wec-llc.com.

 

Attendance and Participation

What if I paid for a live event but am not able to participate?

If your CastleQuest password for a specific Briefing is not used for that briefing, you will be able to use the same password to access a single viewing of an archived version of the Briefing or, at CastleQuest’s option, a future live presentation of the same Briefing (not all CastleQuest Briefings will be immediately archived).

What happens if a live CastleQuest Briefing is sold out and I still want to attend?

CastleQuest has a limited number of seats to sell per live CastleQuest Briefing, in order to assure the value of an interactive session. However, all CastleQuest Briefings are offered on a recurring basis, and all topics will also become available in the CastleQuest Library. If a live Briefing is sold out, you may select a later scheduled Briefing or visit the Recorded Events section of the CastleQuest Website and purchase an archived CastleQuest Briefing.

Whom do I contact with a question, comment, or concern?

Please contact CastleQuest Customer Support at cqadmin@wec-llc.com.

 

Accessing CastleQuest Briefings On-Demand

How do I purchase a recorded CastleQuest Briefing?

You may purchase a recorded CastleQuest Briefing at http://watersedge.webex.com. For a list of all archived CastleQuest Briefings, select Recorded Events from the left-hand navigation bar to view event topics and presenters’ names. To learn more about a particular event, select the event title, and a pop-up screen with more information on the topic will appear.

      • Step 1: Determine which of the recorded events you want to view and select the View button on the right side of your screen (or the View Recording button at the bottom of the recording information screen). A pop-up screen will appear titled Recording Information.
      • Step 2: Select the Register button in the middle of the screen. Another pop-up screen will appear to request your first name, last name, e-mail address, phone number, and company name. Type in your information and click the Continue button to move on to the next screen.
      • Step 3: Enter your credit card information then click the Submit button. Wait for the computer screen to indicate that your registration was successful.

Following the registration process you will receive two confirmations at the e-mail address you entered during registration. The confirmation will contain event details including a Web address and an access code. The “Sales confirmation receipt for CastleQuest event” e-mail will become your final receipt.

How do I know my Recorded Events Registration was successful?

After submitting your information, your screen will indicate that you have successfully registered for the event. Two e-mail confirmations will be sent to you immediately after your registration. This notification will contain event details including a Web address, event password, and event telephone number.

CastleQuest is not responsible for undelivered notifications. If you do not receive a “CastleQuest Briefing - Enrollment Approved” confirmation by e-mail within two hours of registration, notify CastleQuest immediately at cqadmin@wec-llc.com.

How do I access my purchased archived Briefing?

Your purchase enables you to obtain a single complete viewing of the recorded Briefing for 30 calendar days from the date of purchase. To access the archive, you may either click on the URL provided within your e-mail notification, paste the URL into your Web browser, or return to the Recorded Events section of the web site, http://watersedge.webex.com, and click on the Events View button. The pop-up screen, Recording Information, will again appear. Enter the access code found within your e-mail notification, type in your e-mail address, and select the Play button to begin the event. The audio will be delivered through your computer’s speakers. Note: You must enter the same e-mail address used during the registration process.

What should I do if an archived CastleQuest Briefing does not start?

An archived CastleQuest Briefing will begin after the access code and the purchaser’s e-mail address have been entered into the appropriate fields on the Recording Information screen. Some recorded events are larger files than others and may require a longer buffer time before the presentation begins. Please be patient while your system buffers.

If you are unable to view the presentation please do the following:

      • Verify you have entered the access code correctly
      • Verify you are using the e-mail address used at time of purchase
      • Verify you are logging in to the correct recorded event
      • Verify you have downloaded the free WebEx plug-in to your computer’s hard drive (refer to Technical Information below)
      • Verify with your technical department that you are not experiencing Internet browser failures or a firewall blockage

If you have completed the above recommendations and are still unable to connect to the archived CastleQuest Briefing, please contact WebEx Communications’ Technical Support toll free at (888) 229-3239 or (408) 435-7088.

 

Cancellation Policy

What is CastleQuest’s policy regarding live CastleQuest Briefing cancellations or reschedules?

CastleQuest strives to provide the highest level of service. Unforeseen circumstances may necessitate the rescheduling or cancellation of a live CastleQuest Briefing. In the unlikely event a program cancellation or rescheduling is required, CastleQuest will notify its customers immediately via e-mail explaining our intentions regarding the event.

What is CastleQuest’ policy regarding customer cancellations?

All cancellations must be in writing and e-mailed to cqadmin@wec-llc.com a minimum of 48 hours before the Briefing start date to receive a refund (less a $50 processing fee). Please save all e-mail correspondence to and from CastleQuest. Refunds will be applied to the same credit card that purchased the Briefing and will be processed within 10 business days following the receipt of a written request. No refunds will be given for cancellation requests after the deadline. No-shows and failure to join the live event at the broadcast time (e.g., late arrivals, unattended programs, or early departures) are not eligible for refunds.

Multiple log-ins from one registration will forfeit all corresponding log- ins. In addition, CastleQuest reserves the right to cancel your ability to purchase future CastleQuest Briefings for any reason, or no reason, including if circumstances indicate any likelihood that the Terms of Use have been violated.

 

Technical Information

What computer equipment do I need to view a CastleQuest Briefing?

A computer, an Internet connection, and a telephone are required to participate in live Briefings. A computer, an Internet connection, and computer speakers are required to view an archived CastleQuest Briefing. To review the browser settings and system requirements, visit System Requirements for CastleQuest Briefings below. You will need Adobe Acrobat Reader to access this PDF file, as well as the CastleQuest Maps. A free PDF reader is available from Adobe at www.adobe.com/acrobat.

Do I need to download the WebEx plug-in to view a CastleQuest Briefing?

Yes. To view any of the CastleQuest Briefing presentations, you must first follow the setup instructions and download the WebEx plug-in. To download the plug-in, visit http://watersedge.webex.com and click on the setup link located on the left navigation tool bar. Click on the setup now button and the plug-in will download automatically to your hard drive. This may require a few minutes, so we recommend that you complete these steps well in advance of joining your first CastleQuest Briefing; subsequent log-ins are generally quicker to initiate.

Who can I speak to about technical concerns or problems such as firewall, Web, or audio?

For immediate assistance, contact WebEx Communications’ Technical Support toll-free at (888) 229-3239 or at (408) 435-7088. For basic technical questions, e-mail WebEx Communications at support@WebEx.com (reference CastleQuest @ Waters Edge Briefings).

 

Professional Development Credits

Can I earn professional development credits by participating in a CastleQuest Briefing?

CastleQuest is arranging to have suitable continuing education or professional development credits available for CastleQuest Briefings through normal qualification processes. Each profession has different criteria for awarding credits and not all CastleQuest Briefings will meet the different criteria. Each CastleQuest Briefing description will identify any credits that have been previously approved (CLE, CPE, CRM, CISSP, etc.) for issuance to subscribers.

How can I receive certification maintenance credit for attendance?

After attending a CastleQuest Briefing, you must keep documentation proving your participation in the event to receive your professional development point. Your receipt will serve as documentation CastleQuest is able to provide.

How may I complete a program evaluation?

CastleQuest values feedback and criticism, including the “slings and arrows”. Following a live event, participants are sent an online evaluation form to complete. Purchasers of any archived CastleQuest Briefing may request an evaluation form by forwarding their name and mailing address to cqadmin@wec-llc.com.

 

Sponsorships

How does my company sponsor a CastleQuest Briefing?

To learn more about becoming a CastleQuest Briefing sponsor, please e-mail cqadmin@wec-llc.com with the subject line “CastleQuest Briefing sponsorship” to request information. CastleQuest briefings can also be purchased on a “closed audience” basis, providing unique added value to a company’s customers or clients. A sponsored Briefing (or Briefing series) can significantly enhance customer loyalty, as well as improve the ease with which customers can make decisions regarding acquiring or using new technologies.

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